Refund policy

All sales are final. Festive Glow does not accept returns or exchanges, and we do not offer refunds for change of mind.

We will replace your item or refund you in these cases:

1. Faulty or damaged item. Your item arrives damaged or does not work. Contact us within 14 days of delivery with your order number and a clear photo or short video showing the problem.

2. Wrong item. You receive something different from what you ordered. Contact us within 14 days of delivery with your order number and a photo.

3. Lost in transit. Your order has not arrived within 30 days of the dispatch date. Contact us with your order number and we will trace it, then resend it or refund you.

For approved claims we will offer a replacement or a refund to your original payment method. Refunds are processed within 5 business days of approval. Your bank may take a few more days to show it.

You do not need to send a faulty item back unless we ask you to.

Cancellations. You can cancel within 12 hours of ordering by contacting us. After that the order is already being prepared and cannot be cancelled.

Wrong address. Please check your address before ordering. We cannot refund orders delivered to an address that was entered incorrectly.

Contact. Email support@getfestiveglow.store and we will get back to you.